Services: Computer Repair and Tech Support


New computer setup

This is my bread and butter. If you’re wanting to upgrade to a new computer, I can make the transition painless for you. I am happy to do any or all of the following steps:

  • Recommend a new computer that meets all your needs (free of charge!)

  • Procure the computer you choose

  • Physically set up the new computer

  • Create all necessary user accounts

  • Remove unneeded pre-installed software

  • Install all your old software, transferring licenses from the previous computer

  • Migrate all your data

  • Configure your email

  • Restore your browser settings

  • Customize the look and feel until you’re comfortable with it

  • Tell you everything you need to know about how to use your new computer

  • Donate or recycle the old equipment


Parental control setup

This is fast-becoming my most popular service, to the delight of parents and to the consternation of their kids. Let me show you all the options you have available for filtering out undesirable content and managing screen time across all your kids’ devices.

Available features

  • Setting time constraints for your kids on their computers

  • Blocking inappropriate content and enforcing “safe search” in their browser

  • Viewing on-demand or weekly status reports

For Windows computers and Xboxes

  • Assigning “standard user” accounts to your kids in Windows, limiting their ability to install new programs and circumvent safeguards

  • Creating a Microsoft account for yourself, through which you can manage controls, then adding your kids as family members

 

For iPhones and iPads

  • Adding your kids’ Apple IDs as children accounts of your parent Apple ID

  • Managing screen time and content constraints for your kids through Apple’s Screen Time feature

  • Using Apple’s built-in controls alongside third-party apps for additional features

For Android phones and tablets

  • Adding your kids’ Google accounts as children accounts of your parent Google ID

  • Managing screen time and content constraints for your kids through Google’s Family Link feature

  • Using Google’s built-in controls alongside third-party apps for additional features


Other Services

  • general troubleshooting
    Computer won’t start? Firefox keeps freezing on you? Can’t get Quicken to install? I can help with a myriad of issues plaguing your computer.

  • virus/malware removal
    It happens to the best of us. Whether you stumbled across a bad website or got scammed by a phone caller claiming to be from Microsoft, I can help restore your computer to a clean state.

  • WiFi setup
    Having trouble getting a strong WiFi signal throughout your house? Not sure if you need a stronger router, wireless range extenders, or perhaps a new Google WiFi “mesh” system? I can help you choose the right solution, and then install, configure, and test it for you.

  • computer tune-up
    If your computer is running slow, and it’s not too old, it’s likely I can make it run better.

  • data backup
    If your data is important to you, then so should be your backup system. I can help you back up to a flash drive, an external hard drive, or “the cloud.”

  • cloud data syncing
    Go a step beyond backup, and sync your data with a cloud storage service like Dropbox, OneDrive, iCloud, or Google Drive. I can take all the confusion out of the process and make your data available from any Internet-connected device. Once you’ve tried it, you’ll wonder why it took you so long to adopt it.

  • smartphone and tablet support
    Let me show you how to get the most out of your iPhone, iPad, or Android device.

  • TV streaming
    Want to “cut the cord” and subscribe to an Internet-based TV service? I can guide you through the entire process and help you choose from among such options as Netflix, Amazon Prime Video, Hulu, Google TV, DirecTV Now, PlayStation VUE, and Sling TV.

  • personal instruction
    Maybe you just need someone to show you how to create a new template file in Microsoft Word. Or text a photo on your iPhone. Or reconcile your bank account in QuickBooks. I’m happy to help with any such questions you might have.


Assorted areas of expertise

  • Microsoft Windows: 10, 8, 7, Vista, XP

  • Microsoft Office: Word, Excel, PowerPoint, Outlook, Office 365

  • Accounting software: Quicken, QuickBooks

  • Cloud storage services: Dropbox, OneDrive, iCloud, Google Drive

  • Devices: iPhones, iPads, Android phones and tablets

  • Home networking: wireless routers, WiFi extenders, “mesh” networks, “powerline” networks


Better Left to Others

I can help with a lot of things, but the following aren’t my forte:

  • Laptop power jack repair

  • Laptop screen repair

  • PC motherboard replacement

  • Mac hardware repair

  • mobile device screen repair

For these items, I have colleagues I can refer you to. Just drop me a line, and I’ll put you in touch with the right people!